"Dear Katrina, I would like to express in writing, my appreciation of the excellent service I have received from Plaisters, most of all, from you and Chloe but also with contributions from Ed and Gemma and on the letting side, Louise and Lucy. You have all been so professional, polite and determined to sell my properties!
The sales of my house and flat in WSM were not straightforward with false starts and sales that fell through but each time you quickly found buyers. You kept me informed and up to date with the progress of both sales, and especially your regular communications with the Solicitors and the Purchasers, all the way through.
I especially recall a recent phone call from you following your well-timed discussion with the buyer’s solicitor during which you provided information and clarification to move matters towards exchange. Both I and the buyer of my flat had been very frustrated and baffled by the mystical delays on the part of our solicitors and your assertive intervention had a very positive effect in moving the sale towards completion. Not for the first time, I was reassured that you were working diligently in support of my interests throughout the process. I have to say this has not been my experience with local Estate Agents in the past.
There is an often-vented complaint that Estate Agents do very little for the money but this has certainly not been my experience with Plaisters. I feel that you have earned your commission and deserve it for all the work you have done over the past six-months and the excellent way I have been treated.
Katrina, in your earlier email, you congratulated me for the sale of the house which completed last week and the sale of my flat which finally completed today. Thank you for your words but actually the credit should go to those who deserve it – congratulations Katrina and Chloe!
Thank you and well done Plaisters!" Steve Smith
"Hello. Thanks for email me and gave all your details. I'm very pleased with your service. Girls in office very kind and professional.
You are first agency who done their job so good for me. Thank you. Wish you all best. Kind regards." K. B.
"I just wanted to say thank you for all your help and support whilst selling my property. The journey of buying and selling property is never easy but I can honestly say the Team at David Plaister really worked hard to ensure the process was as painless as was within your power to do! You always kept me up to date, well informed, even when the news was disappointing, you imparted it it a professional and supportive manner, always being honest and giving sound, experienced advice as to next steps for which I was grateful.
I have brought and sold a number of properties in the past so have worked with a number of different Estate Agents and I can honestly say you were by far the best team I have had dealings with and would highly recommend you to anyone looking to buy or sell property.
We are just about settled in our new home now hence the delay in sending this email but I did not want your hard work and professionalism go unacknowledged so I thank you again, from all of us and wish you well in the future." D Jones
"Morning Gemma, Thank you so very much for contacting me this morning regarding a viewing. I am very impressed with the company and yourself. Other letting agencies have not been so helpful. Thank you once again." Michelle
"I have had the pleasure of having David Plaister,his team and family as our estate agent for two properties. The most recent was my family home for fifty seven years.
The whole team works together with the utmost professionality and more importantly sensitivity.
All of the team are well informed and they work as a unit.
There was a straightforward honest appraisal with an honest agreed price to sell. Before every viewing we were informed who and why the viewing was taking place and straight away after each viewing an honest feedback.
Following the agreed sale ,the coordinator of sale ,was great in keeping everyone informed ,solicitors ,buyer and seller. The whole process of selling was stress free. Well as far as it can be.
I was made to feel we were important to the Plaister Estate Agency, not just for the money.
Estate Agents do charge more than online agencies ,however, for me personally, I would not have online agents and lose the local,personal ,informed , agent like the David Plaister Team and family. Thank you for our recent sale." M Elliott and J Ross
"To Plaisters, Thank you for everything. You have gone the extra mile for us, dealt brilliantly with sensitive issues and have saved us at least two trips from Durham. Thank you." B Parker and Family
"We purchased a house through David Plaister. Beth kept me sane! They were efficient, friendly and happy to help wherever possible and they weren't even acting on my behalf. Great experience thank you." C Currell
"Dear Beth, Thank you for organising for the keys to be ready for me on Saturday and for the gift box, a most unexpected surprise! I am sincerely grateful for all your assistance with what proved to be a protracted purchase. I would commend you for your tactful and timely interventions and keeping me so well informed throughout the whole process. Best wishes" C Arnold
"Hi Beth, Just a short email of appreciation for your unstinting efforts on my behalf. Over the years dealing with estate agents your service has been by far the best that I have ever experienced. The flat was with another agent in the town who had previously arranged letting of the flat. They found only two possible buyers who turned out to lack the funds to purchase, you on the other hand found many possible leads. You were very proactive and kept me informed at every stage of the process and pushed things along when needed. You were the vital link between the two sides which ensured a successful sale. I will be selling my current property in due course and will obviously be using you again." T Chapman
"Hi Louise, We would like to take this opportunity to say thank you to everyone at David Plaister over the last year and a half for all your help and support during our tenancy, you have all been brilliant and we would definitely recommend you to anyone looking for a place to rent or buy." Matthew & Jessica
"Thank you all so much for your time, support and patience with this" L Parsons
"Dear Beth, Thanks ever so much indeed to you and all there. Very much appreciated. All the best" K Tennant
"Good morning Louise, I’m really going to miss that flat, and have thoroughly enjoyed being a David Plaister tenant. Thank you to you and the team, and all the best to you all for the future as well. Best regards." R Hofheinz
"Hi Beth, I would like to say we were very pleased with your services in selling mum's bungalow. We would definitely recommend you to others. Thank you very much. We got there at last." S Sperring
"Good morning, Louise. Thank you and all of your colleagues at David Plaister for being so lovely and helpful towards me." M Muoneke
"We have been very pleased with the service we received when selling our property through David Plaister Limited. David, Beth and the whole team provided excellent communication throughout the process and worked hard to achieve a good price for the house. Whilst the auction process can appear quite bewildering to those like ourselves without experience of property auctions – the team managed the process well and achieved a very satisfactory outcome." G & D James
"We have recently brought a property from David Plaister. The team have been very friendly, accommodating and have explained everything throughout the time from having our offered accepted to completing the move.We would highly recommend to any of our family and friends. Thank you once again." K & D Golledge
"The team here are fantastic, I would highly Recommend them .The process was handled quickly, professionally, with a personal touch that could not be faulted. Most importantly they listened with intent to my brief, delivered on all aspects. Quite simply ....Thank you!" L Whitmarsh
"I had a dream...about a pretty house up for auction but my own house wasn't on the market. With your help i have made it to my dream home. Trina, Dave & All of the David Plaister Team. Thank you for your complete professionalism, kindness and understanding. I have made it!" K.B
"Thank you again for all your help – very professional service, very friendly and helpful" J Johnston
"Beth and the team at David Plaister were polite, organised, punctual and a pleasure to work with. As a first time buyer, it can be a daunting process and I felt supported every step of the way. I would highly recommend them! The welcome to your new home gift box was a lovely touch too!" N Lewis
"The property we have just completed on was our third property sold by David Plaister's. On each occasion, several viewings were arranged, each being accompanied by one of their very professional agents, and this secured a quick and relatively easy sale each time. None of the properties were left on the market for more than 4 weeks before sold, one was sold within days and the latest was sold within two weeks. Our previous experience of estate agents has always been disappointing so I cannot recommend David Plaister's enough in their ability to sell your home." B & B Riddell
"Thank you Dave for pushing for a really good price for our house, it’ll make a big difference for me going forward and thanks to all the team for all their help and assistance. I am genuinely knocked out by the level of service DP Ltd provided. Great people, great company, superb service." J Hooper
"I was extremely pleased with the service provided by David Plaister, from the initial contact and valuation, the superior sales material produced to the after sale care. I could not have asked for a better experience so thank you to all the staff." A Church
"Buying with David Plaister couldn't have been a better experience. Everyone I dealt with was so professional and helpful, and made the whole process as smooth as possible. As someone new to the area I really appreciated their local knowledge and advice and they did a great job of finding just the right house to suit me. They were brilliant at keeping communication flowing and so efficient that I put an offer on a house in October and managed to move in before Christmas!" C Allen
"Our experience of working with David Plaister and his team to enable the auctioning and sale of our property has been nothing short of excellent.
From David's initial visit , the sale and completion of our property has happened in less than 12 weeks.
The service was seamless, the marketing excellent and communication and feedback at all times was prompt, friendly and professional. Thank you to all concerned." M Matthews
"Just want to say a big thank you to Beth for helping me with the process of buying my first property. She has been excellent, every query I had, she was very prompt with the reply and did not leave me in lurch. This I thought was very important in her role and i'm very grateful for the great customer service she has provided me, as the process of buying a property and the exchange of contracts can be very stressful. Thanks again Beth for your hard work." J Warasee
"We had a really great experience with David and his team. A real gentleman who was there for us right from the start. Came to see us personally and took the time to really understand our needs. Would heartily recommend this friendly and efficient estate." L Hughes
"An Exemplary Estate Agent. I could not have asked for more. I have been very impressed with David Plaister from the beginning of my interactions with them, they act with the utmost professionalism and are timely and detailed with all their communications, I personally dealt with Beth Stamp who was friendly, professional, detailed and filled me with confidence in the entire process of purchasing my property. I will be certain to use Beth & David Plaister in the future for lettings and/or property purchases. I thank the whole team." D Counsell
"Thanks once again for the truly superb service you and your team have delivered regarding the the sale of my nursing home , I’m one very happy customer indeed." A. Caddick
"Over the years we have dealt with a number of estate agents for both rental and sale related moves. David Plaister out leaps and bounds above the rest, the staff who attended our viewings were not pushy instead relaxed and informal which made us feel at ease. The negotiating staff were friendly and professional, and the post-sale staff were simply brilliant - prompt and informative during the stressful waiting period until exchange! We would highly recommend, and would of course use in future (although we hope to have found our forever home and not need too!)" F.Dixon
"With a complicated chain David Plaister Limited turned it into a smooth conclusion " A.Miles
"I would like to thank all of David Plaister’s team for the professional manner in which they conducted themselves throughout the process of selling my property at auction. David himself was honest and frank about the valuation of the property and worked extremely hard to get the sell. Beth was very proactive and gave feedback with statistics of interest shown on the internet.I would certainly use David Plaister’s team again and would also recommend." M.Wilcox
"My sister and brother and I, as joint Attorneys, have just sold our parents’ house via auction. From the very beginning of the process when Ed came to talk to us at the property, everything has been handled with top class professionalism. Every member of the team with whom we have had dealings (Ed, Beth, Justine, Joe, and Louise) are knowledgeable and efficient. They even seem to communicate with each other, which is a rare thing in offices these days! Telephone messages were passed to the correct person and if a promise was made for a ring back, this actually happened – every time! Good old fashioned values in a very 21st Century firm.
Office staff were given the opportunity to have a look at the property before viewings started so that they could answer the questions of prospective purchasers with first hand experience. This is a very good idea! All prospective purchasers were accompanied to viewings by a member of the team, and my family were kept informed of the times of appointments.
The auction itself was very well organised and we were pleased with the outcome where the property sold on the night, right in line with the original valuation. This was followed by a painless legal procedure which was carried out by the solicitors recommended by Ed, who are very used to producing auction packs and attending the events.
All in all, I would recommend this firm to anyone, whether selling or buying. It is quite refreshing to encounter a team of people who know what they’re doing and are happy to provide good customer service. They are definitely getting it right! " K Chaplin
"I was initially considering rental, sale by private treaty or auction to obtain maximum value from a property. David gave me clear pros and cons for each, plus a recommendation, which was of a quality and clarity above that of the other agents I’d initially contacted. Having chosen to auction the property, numerous visits were well managed and discussions on how to maximise value were held when appropriate, demonstrating a flexible approach to potential buyer offers doing the marketing period. The auction sale was successful in achieving a very good price. Throughout the auction period all the team were very professional and responsive to all communications, engendering a level of trust that was appreciated, especially as I do not live in Weston." S Johnson
"Having only recently started my property renovation and investment business and with limited previous auction experience, the advice, patience and knowledge from David and the whole team has been fantastic. The team have a great understanding of the local market and I look forward to dealing with them in the future. " R Isgar
Many thanks for your visit to carry out a Market Appraisal of our property, with a view to assisting with a future sale. We were both extremely impressed with your presentation and your knowledge of the property values in our area.
We agree with the listed asking price and we, hereby confirm that as soon as we have identified a property in the areas of choice, we shall contact you immediately to proceed with the marketing.
You can be assured, that we have no interest in contacting other Agents for Market Appraisals or indeed the marketing of our property.
Please feel free to contact us if and when you have a property on your books that you deem will be suitable. Meanwhile we shall be doing likewise.
Again, many thanks for your visit and may we reiterate that Your Parents must be really proud of you." Ronnie
"I have to say, I've dealt with a quite a few estate agents now - This is our 10th move (Hopefully the last move!) You're the only estate agent I have dealt with that responses promptly and is actually helpful, I'm very thankful for all your help so far!" F.Dixon
"I would like to thank all the team at Plaister's for selling my property. I chose Plaister as they have a real interest in WSM and the surrounding area,this makes their pitch of sale genuine. Plaister estimated the price of my property very realistically .They said it would sell at auction ,which it did. I found all members of staff very helpful.I have recoended Plaister to other people selling property.I was myself recommended to sell with Plaister from my solicitor. Plaister also support local charities, for example,Weston Hospice. This particular charity is close to my heart." S.Pueschel
"Dear David, We sent a message while we were on hols to thank you and your team, but I’m not sure you received it so I’m re-sending as follows...we wanted to say how grateful we are for the hard work and excellent professional support that you and your team gave Angus and I for the sale of White Lodge. We really appreciate everything you all did for us. With huge thanks. "C & A Peel
"Fantastic service from a dedicated team. Showed 5 star services from a 5 star team." M. Karanicola
"Fantastic service from everyone at David Plaister, thanks for making our house sale so smooth." L. Jones
"Friendly & helpful" S. Fairchild
"I’d like to thank you (Louise), David Plaister and my landlord for making my tenancy at Woodspring lodge an enjoyable and peaceful stay. I am only moving due to a change in circumstances and would like to thank you all for all your help and assistance over the last 13 months." Mr Pearce
"To David Plaister Sales Team, Thank you for seeing through the successful sale of my flat. Many thanks again, Kind regards."M James
"Hi Beth, I just drove down to WSM to have a look at the damage and received a call from Glassolutions while I was driving to arrange a quote. The window was already boarded up when I got there. I popped round to the office to say thanks.Clearly not great to have another window broken but a big thank you for dealing with it so quickly especially when the office is shut. Regards."Jeff
"Good Morning Katrina, Thank you to you and the team, for the outstanding service and professionalism given to us, with the recent sale of our property. From start to finish, we were kept updated, given feedback regularly and advice was on hand, as and when we required. This undoubtedly made the process easier to deal with and I would definitely recommend David Plaister to anyone that asks! Kind regards."Brian, Warminster
"To all at David Plaister, Thank you for your support and professionalism in arranging and managing the sale of our property. Your efforts were very much appreciated! Best wishes to you all and thanks again." Mr and Mrs Wright
"Big thanks David to you and your team they have been superb and I appreciate all the hard work. Hope to see you around. Very best regards." Miles
"Dear David, Ed, Liz, Beth et al, Thank you so much for all your hard work, you are stars! Best Wishes" Maxine and Colin
"Hi Katrina, I just wanted to email and thank you all for your help with my purchase of the above property. I have never dealt with such a professional, friendly and helpful estate agents. I will definitely use your services again if I am looking to sale in the future. Kind Regards." Liane
"Thank you so much for your help and kindness. Hopefully we will meet again in another project. I wish you all the best! Have a beautiful day!" Hajnal
"To all the staff at David Plaister Ltd. Just to say thank you for all your help and support in selling my property. Many thanks." Lynn
"Hello, Thank you for the pleasant, professional, competent and considerate manner by which you have displayed many properties to me. Kind regards." Kenneth
"Lovely, as always, chatting with you this morning. You have all been so helpful and professional throughout this whole process, but I also wanted to say a special thank you to you as you have been the one person I have spoken with the most. I did mention to David yesterday with a gem you are, always so informative and respectful, thank you. Many thanks again. Kind regards" Georgina
"Good morning, thank you, every step of the way (which has been a long and windy road that's for sure) you have kept me posted, so much gratitude for what you do. Best wishes" Carolyn
"Hi Louise, many thanks for all your efforts as our agent. It's been a hassle free experience for us and I wouldn't hesitate to recommend the company. With best regards" Marie
"Hi Louise, I would just like to say thank you for all the hard work Ed has put in the 51 Bristol Road lower.It really is beginning to make a difference and the gardener is doing a fantastic job so far. Thank you Ed! Many thanks" Fran
"Hello again. Great to see you this afternoon. I just wanted to feed back our experience of working with your company so that you can share it with your directors and colleagues but more importantly with your prospective clients. Right from the very start, everyone at David Plaister Ltd was extremely professional yet friendly. Due to the fact we were no longer living at our property, Ed Plaister was the only Estate Agent out of the four who valued our property to make an appointment to sit down with us after viewing the property to discuss his suggestions and company ethos. We found him extremely personable and made a positive decision as soon as he left. Two other agents didn't even ring us for nearly 48 hours! Once appointed, details were quickly prepared and sent to us for approval. Ed's photos were extremely representative and we were 100% happy with the overall presentation. Once we had given the green light for viewings to begin they came constantly over the short time it took to locate a buyer. That was fast and furious in our opinion too, each one accompanied by a knowledgeable staff member. Quickly receiving an offer, Katrina handled the final negotiations which concluded with an almost immediate mutually acceptable price. We were kept in the loop with (what can be) the dreaded chain and our solicitor seemed happy with the process too. Our purchaser had been previously let down by vendors but we had no intention of doing this and the whole process from first viewing to money arriving in our bank took just seven weeks. An amazingly fast and satisfying experience it has to be said! We have no hesitation in recommending David Plaister Ltd to anyone seeking a professional estate agent with a very personal service. Nice people as well! Kind regards" Julian and Pauline
"Thank you for the rapid feedback. We have been very impressed with the service from David Plaister so far, a world away from our last agents. Regards" Mike
"Thank you to the team at Plaister's for going above and beyond the call of duty. Well done" S Morton
"Beth, thank you for the very prompt email, what great service! Regards" Mike
"Dear Katrina, beyond the call of duty!" Jane
"Some Estate Agents endeavor to meet client expectations, some Estate Agents may meet client expectations, The David Plaister team go the extra mile and exceed their client expectations." A grateful client
"When we put our property on the market we were very impressed by David Plaister's professional approach to marketing our house, he was very honest with his ideas on how we could improve the footfall of viewings to our home. Previously we had been promised by another estate agent that our home would sell very quickly and this was not to be the case. The layout of the brochure of our property was to a very high standard including the 3D floor plans. During the whole process we were kept up to date with proceedings with direct contact with Katrina and we were very impressed with the professionalism, even when it came to chasing up the buyer’s solicitors. Overall we have been very impressed with the service we have received from everyone we have come into contact with and would definitely recommend David Plaister Ltd to anyone else looking to sell their property (even through Brexit uncertainty). Thank you all again. Best wishes to everyone at David Plaisters" Tim Lester-smith & Tim Johnston
"Thank you all so much for your help and hospitality. We are both immensely grateful for the efforts made by you and the rest of the team at David Plaister Ltd. All of our well wishes to all of you there." Mr Lee
"David and the Team, very many thanks for your pro-active and professional letting of High Street - much appreciated. Many Thanks" Simon
"Good morning, I trust that you had a wonderful Christmas. Thank you to you and David for your professionalism. It is refreshing in today's day and age to find a business who provides such sincere customer service. All the best for the New Year" Steve Sapsead
"The sale of our property conducted by David Plaister Ltd was done with ease and professionalism from start to finish. All staff involved were thorough, effective and they guided us through the process really well and provided us a very personal service with clear, timely communication at all times. We will certainly place future sales through them and have recommended their service to others since. With kind regards" Jacqui Hall-Scott